Our Engagement Model

Our Services = our approach to business

We would to like to create and sustain business relationship for lifetime. We hope customers engage us for the definitive intelligence and insights in the applicable IT areas. 

Using our extensive industry experience, we have created an ECARD model which is innovative and pragmatic, to engage with a customer. This model is influenced by the best practices of the IT industry as well as original ideas of the company leadership team.  Unlike most of the IT services companies, we would like to believe education is the starting point, in general.

ECARD Process

ECARD stands for Educate, Consult, Associate, Review and Discover processes that forms the engagement model. The ECARD model allows starting the engagement either from Educate process (generally preferred) or from any other processes. We would like to share our expertise in the areas we operate.

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Educate Process

  • This engagement refers to the process of improving or developing a particular set of skills in a customer team for some specific purpose or occupation.
  • Typically we would assume that a customer would know education needs by conducting Discover process internally. If required, we will conduct a Discover engagement to identify education needs of a customer
  • Step-up Technologies offer a wide-range of IT programs and we can create a new IT program or customise existing IT programs to meet needs of a customer.
  • State-of-the art-classroom education is one of the approaches to implement this process.
  • Typically our programs are conducted by senior IT Specialists who also possess good teaching experience

Consult Process

  • This engagement refers to the process of providing expert advice with respect to a particular set of skills in which a customer team is working for some specific purpose or to increase and/or improve performance.
  • Typically we would assume that a customer team would have undergone an IT education program conducted by Step-up Technologies to meet needs of a specific organizational purpose
  • We would offer consultancy service to support a customer engagement based on service or on-demand or time and material contracts.
  • The required support or service can be delivered as per customer requirement. This fulfilment may need working at onsite, offsite, and remote locations
  • Typically IT experts will be available suitable advice, troubleshoot, technical support and on-demand classroom education as part this process.

Associate Process

  • This engagement refers to the process of actively involving with equal or nearly equal responsibility in an engagement of particular set of skills executed by a customer team.
  • Typically we would assume that a customer team would have taken consultation from Step-up Technologies to meet needs of a specific organizational purpose
  • We would associate with customer engagement not only to educate and consult but also do the actual work. The customer has to decide percentage of work to be delegated to Step-up Technologies. The work will be delivered as per service scope or on time and material contract.
  • The required support or service can be delivered as per customer requirement. This fulfilment may need working at onsite, offsite, and remote locations
  • Typically IT experts and consultants will be available for suitable advice, troubleshoot, technical work, technical support and on-demand classroom education as part this process.

Review Process

  • This engagement refers to the process of careful examination of an engagement of particular set of skills executed by a customer team with or without association of Step-up Technologies to identify issues and facts.
  • This will be conducted jointly with customer teams to understand status of one or more customer engagements and to decide actions to be taken at an engagement level or at suitable organisational unit level
  • This process helps to understand progress made customer teams based on services (like Educate, Consult or Associate) rendered by the Step-up Technologies and also to measure effectiveness of a rendered service
  • Typically this process should take a week or so and participated by all stake holders including management representatives
  • This process should be conducted at the end of service completion or at the end of a quarter.

Discover Process

  • This engagement refers to the process of finding IT issues or needs that had previously existed but had hitherto been unknown with one or more engagements executed by customer teams or customer IT set-up at large.
  • This process involves systematic identification and analysis of strengths and weaknesses of a customer company or group against stated/targeted objectives.
  • This process would involve discussions with all stake holders, verification of applicable engagement and company documents and plans
  • The process would result in a set of prioritised recommendations for customer to initiate
  • This process could be seen as either starting or ending stage of a service cycle from Step-up Technologies

Unique Selling Point

  • Definitive intelligence and insights - Using decades of IT experience and in depth research, our consultants bring in expert and decisive knowledge to advice and consult customers
  • Education Programs will be guided by senior IT specialists who are also experienced teachers
  • Consultancy Services will be led by senior IT Specialists who are experts in the IT areas that they operate